Comments on: I HATE KMART!

By: Jen

Jen — Sun, 26 Jul 2009 23:14:36 +0000

Ed, I feel for you. Maybe there is more than meets the eye as far as how you are treated. I can only speak for myself and my store in Las Vegas. This store is out of control. The employees that know what is going on have no incentive to perform. Our hard work seems to be overlooked. They know if they say anything they will be fired. The store manager (Frank) is using the store and his power to have sex with the employees. The most recent one I know about is Ralinda. In a time of layoffs and hours being cut, she is moving up. I too have almost reached the end of my rope. Your not missing anything. Good luck

By: Ed

Ed — Mon, 05 May 2008 04:17:46 +0000

Being a kmart employee isn’t exactly a fun thing either. Work very hard and try to spread yourself thin and the management still doesn’t appreciate you or see how much help you are giving. I worked in a department during the day where they had hardly anyone working and I had to do many different things other than my assigned post. Then I got yelled at because I left my area to help customers. Something I had always done since I worked in that area. Then customers complain and constantly talk about going to walmart. After the countless days of stress it is hard not to get upset by the customers comments, on top of being an employee treated shabbily by the management. I quit, it was too much and I couldn’t deal with it any longer. That was my experience.

By: Janet

Janet — Sun, 24 Feb 2008 00:50:26 +0000

I used to really dig Kmart. Then I met my current love, Target. Suddenly, Kmart’s blue light special was just plain blue.

By: John

John — Fri, 22 Feb 2008 13:24:39 +0000

Rachel,

You got me. I am an employee of SHC. You say I am offended. That is not true. In fact, concerned would be the better way to put it. Our goal is to help every customer even when it has already been a long day.

When I hear stories of this sort I get very concerned for the sake of the company. You were not wrong to want to buy the table and chairs in one location. And you are certainly not wrong to want to get customer service without that “I don’t want to be here” attitude. That is understandable. I would in fact want the same things.

You said the first ladies that worked with you were very helpful. That is good, but should not be out of the ordinary. the fact that it is not happening every time is a problem that needs to be addressed.

I really do hope you are enjoying your table. Is it a Martha Stewart or an Essential Home set? and which model? I do think for the price we have some very nice tables at Kmart.

Well, I am off to work. have a Fabulous Friday.

By: Rachael

Rachael — Fri, 22 Feb 2008 01:17:01 +0000

@John, I am getting the distinct feeling that you are a Kmart employee, or you might not be quite so offended. I appreciated your insight about the ad, although unfortunately that table set has not gone on sale again (I know this because I have checked it every week).

I actually never did say that Kmart is ‘the only store’ that I find this issue with (the issue of unhelpful/tactless salespeople). I realize that there are plenty of Kmart associates that ARE very helpful, and the woman at the first one I stopped in is a prime example of that. However, I know that all the Kmarts around here are understaffed and that their associates generally are made to cover several different areas at a time that they are not necessarily familiar with. I also can see that most of the associates I have encountered have that very tired-out, worn-down, I-wish-I-was-anywhere-but-here look on, and when I am actively trying to purchase something from a store chain that cannot seem to keep all the pieces that go together at each store – instead of spread out all over the damn place – I get frustrated.

I am the consumer, and I deserve to be treated better than a nuisance.

I haven’t even gotten into how difficult it is to get anyone on the phone to look something up in the back room without taking at least ten to fifteen minutes of me waiting on the phone. Kmart, in particular, has a bad problem with understaffing and outdated tools, which forces their employees to be overworked and unable to perform their job duties even if they WANTED to.

/end rant (for now, lol).

By: Rachael

Rachael — Fri, 22 Feb 2008 01:09:31 +0000

@Duchess, I had thought of that as well, but I didn’t ask because I figured it wouldn’t be a savings for me at all.

@Fraulein, LOL. That look, which I have certainly gotten from more people than at Kmart, is so frustrating to deal with.

A few of the Kmarts around here are dirty and/or old-looking inside, but most of them just have a worn look about them. After all, they WERE built quite a while ago. (At least around here.)